This OpsMBA resource is a “Performance Review” system and template. We call it a “Results and Development Review” because it’s less focused on MEASURING the PERSON and more focused on MEASURING the RESULTS and DEVELOPING the PERSON.
Business Operations Fundamentals: Create a file and folder naming and hierarchy system to save hours of time when looking for files. Here are some tips and samples.
Good communication is vital to your company's success. Build the right system for your company with these tips and templates.
Project management is a skill. And it’s vital to your success. Get good at it.
Everyone has ideas. Few can execute. You’re better off having great execution and the wrong idea because with great execution you can learn and iterate on your vision as part of the execution. On the other hand, a great vision without execution will get you nowhere.
Planning is how you turn your foundational materials into measurable goals, a prioritized to do list, and project plans, to achieve the next level of specificity of the Operating System and maximize your likelihood of success.
Your company has an Operating System whether or not you consciously build and nurture one. It will happen by default. And a default Operating System is highly unlikely to function well and get the long-term results you’re looking for.
What if you had a user manual for your manager, the members of your team, or the people who work for you? You could, without years of working together first, learn how they like to communicate, how they like to manage or be managed, how they like to give and receive feedback, what their pet … Continue reading Everyone Needs A User Manual
Hiring well is hard. Really hard. If you’ve hired people, you’ve probably made hiring mistakes. No matter how many interviews or what your process is, nothing can ensure you’ll do it right, especially if you want to hire without it taking many months. Before getting into how to make better hiring decisions, let’s start with … Continue reading Ten Tips on How to Hire Better (With Templates)
Said almost no one ever. Much more common is: “I’d do anything get that hour back!” Meetings are important. And also a good way to waste time. Ten wasted minutes in a six person meeting = a wasted hour for the organization. That adds up fast to wasted days and weeks and a frustrated, less … Continue reading Wow, That Was a Great Meeting!
At each of my last few startups, I instituted a program where employees teach each other stuff. It’s called Always Be Learning or #ABL (because everything needs a mysterious hashtag). At Kickstarter, it started informally with a few people on the operations team teaching each other topics ranging from SQL to egg cookery, and grew … Continue reading Four Reasons Why Your Company Needs An “Always Be Learning” Program
When negotiating compensation, the common goal most likely to lead to a successful, long-term employment relationship is fairness, not maximization by the employee or minimization by the employer. The compensation negotiation can set the tone for the relationship and is an early impression of company culture. Both sides want the relationship to be successful. Both … Continue reading The common goal in compensation negotiations should be fairness
Ten Guidelines for Being a Great Manager