9 Tips for Building a Communication System (with Templates)

Good communication is vital to your company's success. When your company is 5, 10, or even 20 people, in one room, maybe at one table, communication happens to you. Whether you want it to or not. Which is (mostly) a good thing. As you grow, you need a Communication System because communication doesn’t happen as … Continue reading 9 Tips for Building a Communication System (with Templates)

How to Build a Project Management System (with Templates)

Project management is a skill. And it’s vital to your success. Get good at it.

Introduction to Execution

Everyone has ideas. Few can execute. You’re better off having great execution and the wrong idea because with great execution you can learn and iterate on your vision as part of the execution. On the other hand, a great vision without execution will get you nowhere.

How to Plan and Set Goals (with Templates and Samples)

Planning is how you turn your foundational materials into measurable goals, a prioritized to do list, and project plans, to achieve the next level of specificity of the Operating System and maximize your likelihood of success.

Your Startup Needs An Operating System

Your company has an Operating System whether or not you consciously build and nurture one. It will happen by default. And a default Operating System is highly unlikely to function well and get the long-term results you’re looking for.

Everyone Needs A User Manual

What if you had a user manual for your manager, the members of your team, or the people who work for you? You could, without years of working together first, learn how they like to communicate, how they like to manage or be managed, how they like to give and receive feedback, what their pet … Continue reading Everyone Needs A User Manual

Ten Tips on How to Hire Better (With Templates)

Hiring well is hard. Really hard. If you’ve hired people, you’ve probably made hiring mistakes. No matter how many interviews or what your process is, nothing can ensure you’ll do it right, especially if you want to hire without it taking many months. Before getting into how to make better hiring decisions, let’s start with … Continue reading Ten Tips on How to Hire Better (With Templates)

Wow, That Was a Great Meeting!

Said almost no one ever. Much more common is: “I’d do anything get that hour back!” Meetings are important. And also a good way to waste time. Ten wasted minutes in a six person meeting = a wasted hour for the organization. That adds up fast to wasted days and weeks and a frustrated, less … Continue reading Wow, That Was a Great Meeting!

Four Reasons Why Your Company Needs An “Always Be Learning” Program

At each of my last few startups, I instituted a program where employees teach each other stuff. It’s called Always Be Learning or #ABL (because everything needs a mysterious hashtag). At Kickstarter, it started informally with a few people on the operations team teaching each other topics ranging from SQL to egg cookery, and grew … Continue reading Four Reasons Why Your Company Needs An “Always Be Learning” Program

The common goal in compensation negotiations should be fairness

When negotiating compensation, the common goal most likely to lead to a successful, long-term employment relationship is fairness, not maximization by the employee or minimization by the employer. The compensation negotiation can set the tone for the relationship and is an early impression of company culture. Both sides want the relationship to be successful. Both … Continue reading The common goal in compensation negotiations should be fairness

How To Be A Great Manager

The two prerequisites for being a great manager are: Sincerely and deeply caring about your team and company.Having empathy, self-awareness, organizational awareness, emotional awareness, perspective, maturity, and security. If you possess those characteristics, you can become a great manager in practice by doing the following: Empower your team.Your job is to hire the best people, … Continue reading How To Be A Great Manager